FAQs
About Us
BusinessObjects Expert is comprehensive resource center that contains information designed specifically for users or administrators at companies that run SAP BusinessObjects software. This site contains information that is expert-written, expert-validated, and covers technical and functional topics about your BusinessObjects system. This knowledgebase is updated on a continuous basis.
Top
How to subscribe to the premium level
You can subscribe in two ways:
- Use the online form.
- Call us at +1-781-751-8799. We can connect you with a global account manager, who can assist you with customizing a subscription package that meets your personal or company needs.
BusinessObjects Expert memberships are available on an individual license basis, or through enterprise-wide licenses. Each eligible license holder may access the knowledgebase — using a registered username/personal password — any time 24/7 from any computer with Internet access. You can easily customize licenses to meet the needs of your team or organization.
Top
Premium license information
How to find out if your company already has a premium license
Please contact our customer service department.
Top
What to do if you are not registered for your company's license
Please contact the individual in your company who administers the license. That person will be able to provide you with the information. If you are not sure who your administrator is, please contact our customer service department.
Top
Where to log in
You can log in from any computer with an Internet connection.
Top
How to upgrade or increase the number of authorized users
You can upgrade your subscription to an enterprise-wise license at any time. To upgrade a subscription, please contact our customer service department
Top
Who can make changes to the users on a license
Only the license administrator can make changes to the account.
Top
Searching the site
What it means if you can't access an article
It can mean a few different things:
- Your license has expired.
- You don't have a license to BusinessObjects Expert.
- You have ordered a license, and have not yet paid for it.
- You have not accepted the terms of service.
Top
What to do if you get an error message when trying to access an article
If you get an error message, please contact our customer service department. Replace this link with the link to contact us page on BOBJ in all instances. This is the SPA experts link Please be sure to include the URL link of the error notification you received. We will forward it to our Web team. Once the problem is resolved, we will notify you.
Top
The role of the administrator
The administrator is in charge of the users who will have premium level access within their company.
Top
Using your account
Top
What to do if you forget your password
If you have forgotten your password, please visit the login page. Replace this link w/the log in page for BOBJ You may retrieve your password there by entering your email address into the gray box.
Top
Where to go for assistance with logging in
If you need assistance, please contact our customer service department.
You can also contact your administrator for help.
Top
Asking a question about an article
If you have a question about the article you can contact the author of the article. Their contact information is listed at the end of the article. If you need further assistance, please contact our editorial team.
Top
How to become a BusinessObjects author
If you would like to become a BusinessObjects author, please contact our editorial team. The editor will reply and send the author guidelines. The first step is writing a short abstract describing your idea.
Top
Payment
We accept bank wire transfers, company checks, and credit cards (AMEX, Diners Club, Discover, MasterCard, and Visa).
Payment terms are upon receipt.
Top
Cancellation policy
If you decide to cancel your subscription, please contact our customer service department.
Please provide details regarding the reason you need to cancel. We will then terminate your access and issue a credit or refund based on the unused portion of your subscription.
Top
Terms of service
BusinessObjects Expert is the property of Wellesley Information Services and is protected by U.S. and international copyright law and conventions. Under the terms of this license, individual named users on the license account are the only people permitted to access our knowledgebase using the login information assigned to them. They may not share their passwords. They may not distribute printed copies of articles for others, nor may they email articles to others without permission from WIS. Please note also that our articles can never be posted to a Web page, intranet, or network drive. Licensees may not use a script, spider, or other tool to automatically download articles from the database. Violation of any of these terms will result in immediate loss of access privileges and may result in legal action against the individual and the individual's company.